Order Procedure

1. Browse ryans.com to “Add to Cart”

• Explore our wide range of products across categories.
• Click on a product to view details and specifications.
• Select products and click "Add to Cart".

2. Proceed to Checkout

• Click on the cart icon at the top right corner, once all products are added to the “shopping cart”.
• Click "Checkout" after reviewing shopping cart products and quantities.

3. Complete Checkout Process

• Step 1 - Account Information:

Click on Checkout, receive OTP if not logged in, and sign up.

• Step 2 - Shipping Method:

a. Select district, City/Upazila.

b. Select delivery method:

• Home delivery, 
• Courier or
• Store pickup.

c. Select delivery type:

• Regular or 
• Express.

Note: The express delivery option will only be visible to customers of Dhaka Metropolitan.         
 

d. Write name, delivery address, and contact number.         
 

e. If the billing address is different click on the checkbox bottom of the page.

• Step 3 - Payment Information:

Choose payment method:

• Cash on Delivery
• Debit/Credit Card
• POS on Delivery
• Internet Banking 
• Mobile Banking         
   
• Step 4 - Review and Place Order:

a. Review order summary including products, quantities, shipping details, and grand total

b. Click on the checkbox to agree to Terms & Conditions and Return, Refund & Cancelation

c. "Place Order" to confirm the purchase.

4. Order Confirmation

• Customers will receive an information SMS including the order number to the registered mobile number. 
• Orders will be confirmed after a confirmation call from us.

5. Order Tracking

•  When products are assigned to a delivery vehicle, customers will receive a shipping confirmation SMS.
• Customers can track orders from the dashboard in the following manner:

✔Order placed

✔Confirmed          
✔Handover to courier/Ready for pickup

✔Completed

6. Help

• For any assistance, please contact the customer support team as below:         
  
  a. Phone: 16 810         
  b. Email: [email protected]         
  c. Facebook Messenger: m.me/ryanscomputers         
  d. Whatsapp: https://wa.me/8801755513900

Conditions: 

• Customers acknowledge and accept that if products become out of stock after placing orders, the order will be canceled without any questions or disputes.         
   
• In case of “Regular Delivery", products are delivered within 1 to 5 working days for Dhaka, Chattogram, Khulna, Rajshahi, Rangpur, Bogura, Mymensingh, Barishal, Sylhet metropolitan areas, and Jashore city corporation area. Customers must collect products from the main gate, as delivery person will not enter the building.         
   
• In case of “Express Delivery”, products are delivered within 24 hours for Dhaka metropolitan area only.           
   
• In case of “Courier Delivery”, products are delivered all over Bangladesh within 1 to 7 working days.         
   
• In case of "Store Pickup", customers will collect products from any branch of Ryans Computers Ltd.         
   
• In case of “Back-order” and 'Upcoming products, products are delivered within the time specified on the website. 
   
• For “Back-ordered”, “Pre-order” or “Upcoming” products, 20% deposit of the total amount is required to be paid in advance.
   
• There is no charge applicable for “Regular Delivery". However, charges are applicable for  “Express Delivery” and “Courier Delivery”.          
   
• For customers in remote areas, products must be collected from the nearest courier point.         
   
• Delivery time may take longer due to unavoidable circumstances.         
   
• Products will be handed over to customers when payment is completed.

In-Store Payment Method

Price Categories

• Regular Price is the standard listed price of a product where no discount or promotion applied.
• Special Price is an exclusive price after some discounts are applied.
• Ecom Discount is applicable if orders are placed only over the online e-commerce platform ryans.com.
• VAT and Tax will be added on top of the Regular or Special price as per applicable government rules.
• EMI is calculated on Regular price only.

Regular Transaction 
Cash 

We accept cash transactions on purchases from any of our outlets.

Cheque or Pay Order

Bank Cheque or Pay Order is accepted only after it is honored and fully deposited to Ryans Computers Limited account.

Mobile Phone Payment

Payment is to be made from any personal account, not a merchant account.

• bKash 01755 554 939 (Store)
• bKash 01755 554 938 (Online)
• Rocket 01755 554 939 5
• OK wallet 01755 554 939 
   

Voucher Payment

We accept voucher payment with the city bank voucher. City Bank Voucher carrying values 1200, 1500, 1800, 3000, 4500 & 6000 are acceptable.

How to Use this Voucher:

Anyone can use this voucher. If this payment voucher is registered in the INV, we will accept this voucher. This voucher validity 07, January 2025 to 15, February 2025.

Note: Credit Memo will not be accepted against Voucher. Customers can redeem this voucher against the bill/invoice. 

Credit or Debit Card 

Our branches accept the following credit & debit cards. 
No Charge for Credit or Debit card use!

• IDB Branch: Visa, Master, Amex, Nexus, and Diners Club
• Banani Branch: Visa, Master, Amex, Nexus, and Diners Club
• Shantingar Branch: Visa, Master, Nexus, and Amex
• Elephant Road Branch: Visa, Amex, Nexus, Master and Diners Club
• Uttara1 Branch: Visa, Master, Amex, and Nexus
• Uttara2 Branch: Visa, Master, Amex, and Nexus
• Bogura Branch: Visa, Master, Amex, and Nexus
• Chattogram Branch: Visa, Master, Amex, and Nexus
• Rangpur Branch: Visa, Master, Amex, and Nexus
• Rajshahi Branch: Visa, Master, Amex, and Nexus
• Mymensingh Branch: Visa, Master, Amex, and Nexus
• Barishal Branch: Visa, Master, Amex, and Nexus
• Khulna Branch: Visa, Master, Amex, and Nexus
• Sylhet Branch: Visa, Master, Amex, and Nexus
• Jashore Branch: Visa, Master, Amex, and Nexus
• Rokeya Sarani Branch: Visa, Master, Amex, Nexus, and Diners Club

Electronic Fund Transfer (EFT)

Bank-to-Bank electronic fund transfer is available from the following Banks.

• Agrani Bank Limited
• BRAC Bank Limited
• Dutch Bangla Bank Limited
• Eastern Bank Limited
• Islami Bank Bangladesh Limited
• Southeast Bank Limited
• United Commercial Bank Limited

E-commerce Transaction (Online)

Credit or Debit Card

• VISA
• Master Card
• DBBL Nexus
• Qcash
• Fast Cash

Mobile Banking

• bKash 
• Rocket
• OK wallet

Payment is to be made from any personal account, not a merchant account.